Products & SERVICES Services

IP Communications (IPC)

Cisco Voice over IP (CVOICE)
Cisco IP Telephony (CIPT)
Quality of Service (QoS)
IP Telephony Troubleshooting (IPTT)
IP Telephony Express (IPTX)
Cisco Unified Communications Systems Engineer (UCSE)

Cisco Voice over IP (CVOICE)

Course Overview

CVOICE 4.2 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level. CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a student to apply the knowledge gained in this course to their specific needs.

Course Objectives

After completing this course, the student should be able to:

  • Identify the components, processes, and features of traditional telephony networks that provide end-to-end call functionality
  • Describe two methods of call control used on voice and data networks and provide one example of a protocol for each
  • List at least five components or capabilities that are required to provide integrated voice and data services in campus LAN, enterprise, and service provider environments
  • Select the appropriate analog voice connection to a Cisco device given the types of analog connections and their susceptibility to line quality problems
  • Choose a voice compression scheme that best suits your needs given the fundamentals of digital voice encoding
  • Describe the appropriate signaling method to deploy in a telephony system given the type of signaling: between PBXs; between PBXs and central offices; or specialized, such as ISDN
  • Implement an effective method of transporting fax and modem traffic over a Voice over IP network given the standard implementations of fax and the methods used to transport modem traffic

Cisco IP Telephony (CIPT)

Course Overview

Cisco IP Telephony course focuses on the Cisco Call Manager and the devices that register to Cisco Call Manager to complete a Cisco IP Telephony solution. The course begins with design details and best practices for clustering and the various deployment options and includes installation and upgrade information and exercises. The various components of Call Manager are discussed, as are the devices that constitute an IP telephony solution. To ensure the student leaves with an understanding of the entire solution an overview of gateways is provided and route plans are covered in depth. The course provides detailed information on the Call Manager services and configuration exercises. Various methods of Call Manager administration are covered in the course as well as troubleshooting methods. The lesson on integrating applications is a natural extension of the material from the Call Manager to the IP telephony solution. The course includes hands-on laboratory exercises through out that challenge the student to install, configure and monitor a Cisco Call Manager cluster of components.

Course Objectives

After completing this course, the student should be able to:

  • Identify AVVID and CallManager Components
  • Define and list benefits of CallManager Cluster and Deployment Options.
  • Install the Cisco Call Manager components and upgrade a Call Manager Cluster.
  • Describe the various IP phone models and list their features.
  • Configure Cisco Call Manager to support IP Phones
  • Identify and configure Catalyst Switches used in CIPT solutions.
  • Describe how gateways fit into the CIPT design.
  • Configure a basic route plan.
  • Configure a complex route plan.
  • Configure Call Manger Class of Service.
  • Configure Call Manager Media resources
  • Configure Call Manager features
  • Configure Call Admission Control and SRST
  • Configure Cisco Web Attendant
  • Configure Extension Mobility

Quality of Service (QoS)

Course Overview

The Implementing Cisco Quality of Service (QOS) v2.0 course provides students with in-depth knowledge of IP QoS requirements, conceptual models using Differentiated Services (DiffServ), Integrated Services (IntServ) and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms. The curriculum covers the theory of IP QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. Case studies and lab exercises included in the course help students to apply the concepts mastered in individual modules to real-life scenarios. The course also gives students design and usage rules for various advanced IP QoS features and the integration of IP QoS with underlying Layer 2 QoS mechanisms, allowing them to design and implement efficient, optimized, and trouble-free multi-service networks.

Course Objectives

After completing this course, the student should be able to:

  • Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS
  • Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models
  • Given a converged network, explain the use of MQC and AutoQoS to implement QoS on the network.

Given a converged network and a policy defining QoS requirements successfully classify and mark network traffic to implement the policy.

IP Telephony Troubleshooting (IPTT)

Course Overview
IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification. The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.

Course Objectives

After completing this course, the student should be able to:

  • Apply effective troubleshooting methods to resolve issues in complex IPT networks
  • Troubleshoot common Call Manager configuration, integration, and operation problems.
  • Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
  • Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
  • Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
  • Troubleshoot common Unity configuration, integration, and operation issues and problems.
  • Employ Cisco TAC as a troubleshooting and escalation tool.

IP Telephony Express (IPTX)

Course Overview
This is a new course that will support the IP Telephony Express CQS for CallManager Express and Cisco Unity Express solutions. IPTX1.1 will be a five day course that teaches how to install, configure and troubleshoot Cisco CallManager Express and Cisco Unity Express. Target audience is expected to have CCNA level skills but no voice or VOIP knowledge. Course will include ~ two days of VOIP and QOS content from other IPC courseware.

Course Objectives

After completing this course, the student should be able to:

  • Describe Cisco CME system's features, positioning strategies, and deployment models.
  • Describe the key features and functionality of Cisco CME system.
  • Describe CCME/CUE market, positioning strategies and deployment models.
  • Explain the differences between traditional voice and voice over IP.
  • Describe the key features and functionality of Cisco CME.
  • Describe the key features and functionality of Cisco CUE.
  • Configure analogy voice interfaces, digit voice interfaces, dial peers to setup VoIP communications.
  • Configure additional Cisco CME features. This includes GUI features, phone features, TAPI and network.
  • Explain the need to implement QoS and explain methods for implementing and managing QoS using AutoQoS .
  • Discuss the Cisco CME/CUE deployment scenarios and issues.

Cisco Unified Communications Systems Engineer (UCSE)

Course Overview
Cisco Unified Communications System Engineer covers all of the topics necessary for installation, configuration, operation and maintenance of a Cisco Unity system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up. Students completing UCSE after UCSA will be well prepared for the Cisco Unity System Engineer exam.

Course Objectives

After completing this course, the student should be able to:

  • Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Cisco Unity system or explain why it does not.
  • Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Personal Assistant system or explain why it does not.
  • Given a voice board that has a particular hardware set up, determine if this setup is correct for a Cisco Unity system or explain how to correct it.
  • Given a voice board that has a particular hardware set up, determine if this setup is correct for a Unity Bridge system or explain how to correct it.
  • Given a set of installed software components, determine whether this is a minimally adequate set to run Cisco Unity or explain why it is not.
  • Given a set of installed software components, determine whether this is a minimally adequate set to run Unity Bridge or explain why it is not.
  • Given a set of installed software components, determine whether this is a minimally adequate set to run Personal Assistant or explain why it is not.
  • Given a list of Cisco Unity software components, list the recommended sequence for installing the software.