Microsoft Teams

Uses and Best Practice for Microsoft Teams, Teams for short.

Teams allows for both video calling and text-based chat. For many teams at WWT, this is the primary way you'll be communicating. To introduce you to the main functions of the Teams app, we'll traverse down the sidebar on the left and go over what each of these accomplishes.

ServiceBot: ServiceBot helps you manage your tickets with the Service Desk.

ServiceBot in action.

You can start with ServiceBot by simply telling it "Hi!". From there, you can open or view tickets, or find documentation on ServiceNow.

Activity: The Activity section of Teams gives you notifications for things like messages, reactions, and activity in your teams. 

The Activity feed in Teams.

Chat: This is where you will have your one-on-one chats or any group messages. 

Teams: Your department may have you assigned to many or few teams already. Teams can have different channels, each of which contain their own unique posts, files, calendars, or anything else that your team may have added. 

Communities: The communities section is powered by another Microsoft product, Yammer, which aims to connect employees in a social-media style environment. You can customize your profile, post and comment, or do most things that you're used to on a site such as LinkedIn.

Files: If you're searching for a file that someone sent to you, but having a hard time finding it, this section may come in handy. Here, you'll see all files that you've recently viewed, modified, or published. 

More Apps (Overflow): Teams includes some extra additions to your app if you want them.


For more in-depth information about Microsoft Teams, head over to their official training page!