Customer Experience in Remote Work Era Briefing
The agenda for this one-hour call will be customized to the issues most pressing to your organization. In advance of committing to this consultation, you have the opportunity to select from these topics:
Cloud or On-Premise Call Center
- Highlight key considerations for where and how to host your contact center.
- Compare public cloud, private cloud, hybrid cloud, or remaining on-premise.
- Discuss at a high-level your organization's requirements for application integration, complexity and budgetary model.
Digital Strategy to Transform Customer Experience
- Showcase key customers and the business outcomes for companies who were able to pivot to digital customer experience during the pandemic.
- Highlight or identify the key business use cases for your organization to engages consumers, patients and others in new ways on mobile devices, in their homes, or on the web.
- Introduce the concept of friction-less service and customer expectations for efficient, personalized service however they interact with an organization.
Quick-Deploy Contact Center for up to 1,000 agents
- Introduce the four cloud-native Cisco Webex Contact Center product options.
- Highlight the technical requirements.
- Review integrations and speed of deployment for each option.
- Recap benefits and challenges associated with each option.