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Digital Workspace Contact Center

Webex Contact Center Introduction Briefing

2 hours
Successful contact centers are proactive, personal, intelligent and take advantage of automation using flexible and scalable solutions. Traditional contact center solutions can be slow to react to customer demands based on limited flexibility and slow time to market for many on-premise contact center solutions. The new Webex Contact Center platform provides flexibility and scalability using a modern cloud architecture that is easy to deploy and manage. Book us for this analyst-style call to discuss latest trends, cloud contact center as a service (CCaaS) and a demo of Cisco's newest capabilities for contact centers.

Goals & Objectives

Engage with WWT experts in this complimentary 2-hour session.

  • Review industry trends related to contact center.
  • Showcase the capabilities of the new Webex Contact Center.
  • Demo the new Webex Contact Center capabilities.

 What is a Briefing? A scheduled event with a WWT subject matter expert — typically via a live Webex meeting — where our expert presents an overview of specific topics, technologies, capabilities or market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization.

Who Should Attend? CX leaders, Call Center Directors, CIOs and IT directors, Contact Center leaders, architects or anyone with a material interest and responsibility for delivering and supporting contact center services.

Need the 3-minute overview? Check out our video for a high-level introduction of the Cisco Webex Contact Center offering — including what it is, why customers will find it interesting and how we deliver it.

Experts