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Case Study Why-WWT
State Unemployment Office Reduces Caller Wait Time by 40 Percent with Scheduled Callbacks
Due to the COVID-19 pandemic, state social services agencies have been inundated with phone calls from residents who need to file for unemployment insurance. WWT helped one State's Department of Labor's Contact Center develop a callback solution to reduce long wait times and improve the constituent experience.
Feb 22, 2021
2 min read