The Industrial Revolution 4.0 is here. While the first Industrial Revolution energized major industry, the latest iteration represents the digitalization of major industry.
This development is driving utilities to fundamentally reevaluate operations and business models. As major technology, market and policy changes continue to invite and reward digitization and automation, utilities must fully embrace digital transformation to fend off competitors and thrive in the new energy marketplace.
WWT knows well the challenges of operating and maintaining aging assets across vast geographies. To maintain grid reliability, reduce costs and emerge from transformation even stronger, we help utilities become data-driven, digitally automated organizations across four key frontiers.
- Line of Business Digitization: Learn how to quickly move from a data rich model to one that is insight rich.
- Core IT Modernization: Provide high-touch quality capabilities to internal and external customers alike.
- Customer Experience: Enable enhanced customer experiences through digitization.
- Worker Experience: Work smarter and make move faster.
Line of Business Digitization
Utilities are changing the fundamentals of their core business by digitally instrumenting and automating the grid to reduce operating expenses, maintain reliability with distributed energy and set the stage for new business models.
Let WWT help modernize and digitize your lines of business (LOB).
Core IT Modernization
Utility IT organizations face a velocity and variety of new demands unlike any they’ve encountered — certainly well beyond “traditional” IT needs. In response, utilities are launching numerous IT-focused in initiatives aimed at improving capabilities.
WWT can help modernize your core IT infrastructure to unlock the full potential of these initiatives.
While not traditionally considered to be retailer service providers, utilities actually operate much like retail organizations, serving millions of customers. In the face of emerging competition, consumer choice and evolving customer expectations, utilities must begin to view themselves as companies that deliver compelling customer experiences.
WWT has helped many leading retailers accomplish digital transformation by integrating legacy backend systems, layering on analytics and building an optimal customer experience that delivers bottom-line value through greater customer satisfaction.
Utilities face unique challenges in terms of improving workforce experience and productivity. Their workers function in many different types of environments, including those that are decentralized and often require specialized safety conditions. Industry regulations also impact how many workers perform tasks.
How We Help
Navigating the Utility Nervous System
The utility nervous system, which overlays the electric grid, operates much like the human nervous system. Various field assets, line sensors, fault locators, IEDs and other IoT sensors operate as the system’s nerves to deliver real-time telemetry and sensory data. Integrated telecom networks serve as the pathways to send and receive telemetry, sensory and control data.
All incoming data is administered for analytics, automation, planning and other functions. Distributed intelligence enables decisions at the edge with low-latency and without the need to travel back to a centralized processing facility. Less time-sensitive data is sent to grid control centers for processing.
WWT’s experts help utilities make sense of and ensure the overall health of this complex system.
The Critical Role of the Network
All transformational initiatives use cases across the energy industry share one major requirement: the availability of agile and scalable network services.
Traditional network architectures focused on stability and security. But today, digital transformation requires network architectures that are agile enough to support automation and orchestration, self-service and the emergence of new technologies, such as 5G and edge computing. Utilities must overcome the limitations of traditional technology architectures if they are to thrive. Network services represent a foundational capability that must be modernized if additional initiatives are to succeed.
WWT’s extensive network expertise can help utilities overcome these limitations and position you for success — now and in the future.
No content to show
At this moment, nothing is tagged with "Energy & Utilities". Follow this tag to be updated when the first piece of content is published.