Kerry Test Lab 1000

41 Launches
Solution Overview

Solution Overview

Goals & Objectives

This lab is designed to allow users to access an instance of Webex contact center in order to understand the agent experience. The lab will guide users through the following:

  • Login Process
  • Agent Desktop Layout
  • Agent State Controls
  • Agent Dashboards
  • Real-time call transcription
  • Omni-channel interactions

Hardware & Software

  • Webex Contact Center Gold Tenant
  • Windows 10 Desktop
Automating Sniper Patching
World Wide Technology (WWT) solves the patch management challenge with a comprehensive solution that delivers rapid response and reduced cyber risk. Leveraging certified integrations, the Syncurity IR-Flow SOAR platform organizations evaluation of vulnerability risk and the automated development, deployment and validation of relevant patches.

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