ServiceNow Integrations: Intro to REST Web Services

Solution Overview
ServiceNow is the market-leading tool for Enterprise Service Management. Also known as the “Now Platform” it's a leader in the application Platform-as-a-Service (PaaS/aPaaS) space. ServiceNow aims to consolidate an organization’s data, business processes and knowledge into a single System of Action.

This lab is designed for administrators and developers who want to become more familiar with the platform's web service and integration capabilities.

Goals & Objectives

By the conclusion of this lab, you’ll have completed the following in ServiceNow:

  • Create a REST web service user
  • Become familiar with the REST API Explorer
  • Construct an inbound GET request
  • Construct an inbound POST request
  • Create an Incident using REST APIs
  • Construct an outbound GET request
  • Become familiar with Variable Substitutions in APIs
  • Develop a simple workflow that enhances an Incident with data from an API call

Hardware & Software

  • 1 x ServiceNow Instance
  • 1 x Windows Jumpbox
    • Postman application installed


What's Next?

Learn more about Enterprise Service Management, stay up-to-date with the industry and the new technology we have at WWT.