ServiceNow Service Catalog and Flow Designer Lab

Solution Overview

ServiceNow is the market-leading tool for Enterprise Service Management. Also known as the “Now Platform,” it's a leader in the application Platform-as-a-Service (PaaS/aPaaS) space. ServiceNow aims to consolidate an organization’s data, business processes and knowledge into a single system of action.

In this lab you'll learn how to enable anyone, from IT generalists to process analysts, to easily create end‑to‑end digital workflows that automate any business process — from simple productivity to complex transformation — in a no‑code, natural language environment.

Goals & Objectives

By the conclusion of this lab, you will learn how to accomplish the following in ServiceNow:

  • Create a catalog item
  • Add variables to catalog items
  • Install a system plugin
  • Create a workflow from scratch using the Flow Designer
  • Associate a workflow to a catalog item
  • Impersonate a platform user
  • Run/test a workflow

Hardware & Software

ServiceNow Instance - Orlando Release

  • Service Catalog
  • Flow Designer with support for Service Catalog