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Test lab 2000

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Solution Overview

Solution Overview

Goals & Objectives

This lab is designed to allow users to access an instance of Webex contact center in order to understand the agent experience. The lab will guide users through the following:

  • Login Process
  • Agent Desktop Layout
  • Agent State Controls
  • Agent Dashboards
  • Real-time call transcription
  • Omni-channel interactions

Hardware & Software

  • Webex Contact Center Gold Tenant
  • Windows 10 Desktop

Technologies