?

Unified Contact Center Express 12.0 Configuration Lab

Solution Overview

Cisco Unified Contact Center Express (UCCX) is designed for mid-market companies or enterprise branch offices with support for up to 400 agents. UCCX supports agent-based services in the form of inbound/outbound voice, email, web chat and customer interaction management in an easy to install and configure package.

Version 12.0 of UCCX introduces redesigned and greatly improved agent, supervisor, and reporting interfaces.  Anyone currently using Cisco's Contact Center platforms should test the improvements in the user experience provided by UCCX 12.0. 

Learn the basic concepts of the system and configure a working system in this 4-hour hands-on lab exercise.  Once the lab is configured, the student may use the sandbox for further experimentation and study, which they would not be able to do in a production environment.

This on-demand lab is for anyone who installs, configures, or maintains Cisco Contact Center Express.

Lab Diagram