Adopting a Data-Driven Culture Enhances Digital Transformation on the Path to a Post-COVID World
David Watts is chief digital adviser for the public sector at WWT and discusses why building a data-driven culture isn't easy, but it's important.
by David Watts for NextGov
If some government agencies were taking small steps toward digital transformation prior to the COVID-19 pandemic, the outbreak of the novel coronavirus certainly accelerated movement in that direction. The global spread of the virus has ushered in mass behavior and work changes that will have a long-lasting impact on how agencies operate and improve the types of interactions citizens have with government.
Federal agencies that invested in modern technology such as automation and cloud infrastructures, cybersecurity improvements, scalable collaboration solutions, and data management practices, have been able to further transition into a digital environment to accommodate the surge in teleworking and delivery of digital services to citizens, according to Federal CIO Suzette Kent. Those agencies that did not are now playing catch up.
Adopting a more data-driven culture and harnessing the power of data analytics can help agencies begin or speed up their digital transformation journey. A data-driven public sector seeks to transform the design, delivery, and monitoring of public policies and services through the management and use of data. Data, and proper access to that data, is the key.