Cisco Webex Contact Center: The Agent Experience

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Get a brief description of the new Webex Contact Center Agent Desktop. Contact us for a demonstration.

The new Webex Contact Center is designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution. WxCC's best-of-breed platform architecture brings your business the innovation, flexibility, scalability and agility of the cloud without sacrificing security. An extensible, intuitive agent desktop provides an ideal central command center for agents to provide the best possible customer experiences. Its fresh, modern, widget-based design allows agents and administrators to provide all the tools an agent might need in a single interface.

Contributors

Ed Villarreal

WWT

Practice Mgr

Patrick Bond

WWT

Technical Solutions Architect

Nick Moehle

WWT