Cisco Webex Contact Center: The Agent Experience

The new Webex Contact Center is designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution. WxCC's best-of-breed platform architecture brings your business the innovation, flexibility, scalability and agility of the cloud without sacrificing security. An extensible, intuitive agent desktop provides an ideal central command center for agents to provide the best possible customer experiences. Its fresh, modern, widget-based design allows agents and administrators to provide all the tools an agent might need in a single interface.